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Partoo lets local businesses manage their digital presence on websites, online maps, directories and apps.
Sales Headcount
100
Client Since
July 2021
At Partoo, variable compensation is a key performance driver. Commissions represent a significant portion of the compensation for SDRs, Account Executives, and Customer Success Managers.
In a growing sales organization, the reliability and transparency of commissions are crucial. They directly influence team motivation, commitment, and trust.
Before deploying Qobra, Partoo managed its commissions via Google Sheets. This approach quickly reached its limits.
This case study illustrates how Partoo moved from an error-prone manual system to a reliable and structured platform, transforming commission visibility into a real performance driver.
At Partoo, commissions involve several key roles: SDR, AE, and CSM. Each role has specific mechanics related to signing, closing, or customer follow-up.
In this context, commission management must be:
Before Qobra, management was based on Google Sheets.
Using Google Sheets to manage commissions exposed teams to several risks:
Over time, these errors undermined the overall reliability of the system.
In a subject as sensitive as compensation, the slightest inconsistency can have a direct impact on team confidence.
Calculations in Google Sheets were sometimes opaque. Salespeople did not always understand how the amounts were obtained.
The limitations identified:
A complex tool hinders adoption. However, for a commission system to fully fulfill its role, it must be consulted regularly and understood by everyone.
Each month, the process involved:
This fragmented process resulted in:
As the organization grew, this model became difficult to scale.
"At Partoo, we have this specificity: we pay commissions when the customer actually pays. We used to look at all the payments, compare them to closed opportunities in Salesforce, and trigger the commission payout. We did the calculations in Google Sheets and sent an email to the sales teams, with everything that implies: broken formulas, calculations that were sometimes a bit opaque."
Clément Bouillaud, Chief Operations Officer (COO) at Partoo
The first benefit observed by Partoo was an immediate time saving.
With Qobra:
The team no longer has to manage calculations and corrections simultaneously. Only exceptions remain, and their volume is decreasing month after month thanks to the reliability of the system.
"The main gain today is time. Instead of having to calculate commissions and then handle disputes, today we only handle disputes, and fewer of them, because the calculation is certified as we go."
Clément Bouillaud, Chief Operations Officer (COO) at Partoo
Qobra provides almost exhaustive visibility on:
The ergonomics are more intuitive than those of CRM. Sales representatives have a clear and comprehensive view, with graphs and progress gauges.
This dynamic visualization has a direct impact on motivation. Seeing your percentage progress and your gauge increase stimulates emulation and encourages performance.
Visibility becomes a daily driver.
"For sales reps, it's a clear schematic view with charts and progress percentages. And there's always that competitive edge of watching that percentage grow, watching that bar grow."
Vincent Coirier, Sales Director at Partoo
Accessing Qobra is simple and intuitive.
Users do not need complex training. The tool is designed to be understood immediately, which promotes:
When a sales rep has a question, the answer can be found instantly in the tool, without the need for multiple exchanges.
"When a sales rep has questions about their commission, instead of us spending time together, the visibility we have directly in Qobra lets us answer in an instant."
Clément Bouillaud, Chief Operations Officer (COO) at Partoo
Qobra allows exceptions to be handled directly in the platform via a comment system.
The benefits are immediate:
This centralization streamlines communication and reduces internal friction.
"Being able to handle exceptions and errors while leaving a comment in Qobra that sales reps can reply to directly, that's what keeps the conversations on these topics inside Qobra."
Clément Bouillaud, Chief Operations Officer (COO) at Partoo
Partoo also highlights the quality of Qobra's support.
Direct access via Slack allows you to:
In a critical area such as variable compensation, this responsiveness reinforces the teams' peace of mind.
Automation eliminates errors related to formulas and manual manipulation.
The time spent on calculations and corrections is greatly reduced, allowing teams to focus on strategic issues.
Real-time visualization of performance and commissions stimulates engagement and emulation.
Teams understand their commissions and can verify information independently.
The Partoo case shows that a spreadsheet-based system quickly reaches its limits:
With Qobra, Partoo has structured and made its commission system more reliable.
Real-time visibility, automated calculations, and ease of use have transformed variable compensation into a real lever for motivation and performance.
Commission is no longer a monthly administrative task. It has become a dynamic indicator that is consulted and used on a daily basis.
"If we had to do without it, we'd definitely lose something, because we don't want to go back to calculations and Excel files, and we really don't want to take away from the sales reps the visibility and transparency we've given them."
Clément Bouillaud, Chief Operations Officer (COO) at Partoo